From guidelines on saying compensation for a cancelled British Airways flight to assistance on strolling tours in Menorca: The Vacation Expert tackles readers’ vacation queries
The Holiday break Expert is always on hand to remedy your issues.
Right here, he allows a reader whose BA flight to Brussels was cancelled at the final minute, advises a different on the ideal area for fado audio in Porto and endorses a journey agency that can construct a tailor-built itinerary for a strolling holiday break in Menorca.
Q. Our flight to Brussels was cancelled on the way to the airport. BA rebooked us the future morning but cancelled that as well. We had tickets for the Rolling Stones that night, so we drove through Eurotunnel. It was a good concert, but can we assert for our unused flight back again and are we due compensation?
John Linsdell, Southampton.
A reader whose flight to Brussels was suddenly cancelled asks the Expert how to get his money again
A. BA states it will refund each flights, as it must by regulation. You may perhaps check out a payment claim less than rule EU-261, but the airline is virtually surely in its legal rights to say your flight cancellation — prompted by Heathrow’s last-moment restriction of consider-off slots, it suggests — was an ‘extraordinary circumstance’ and so does not have to pay.
Q. My husband and I are in our 70s and want to tackle the Menorca coastal path future 12 months. We would prefer to stay centrally and be pushed to the begin point each day. Can you aid?
Hilary Ludbrook, Birkenhead.
A. Consider Cami de Cavalls 360 (camidecavalls360.com), experts for arranging these types of Menorcan outings. It will tailor-make an itinerary. The journey really should take about 10 times masking 115 miles. Fantastic luck!
Q. Our holiday getaway to Koh Samui in Thailand was wrecked when our KLM flight was cancelled two days before departure. We booked by lastminute.com which is giving a refund, but are we also due compensation?
Julie Bulgin, via email.
The Holiday break Expert recommends camidecavalls360.com for a tailor-produced itinerary in Menorca (pictured)
A. Not in this instance. Even so, it was wise of you to guide a deal excursion. This is for the reason that if you experienced booked flights and lodging separately, you could possibly have lost what you paid out on your hotel. These troubled travel times are highlighting the beneficial protection package holidays supply.
Q. Can you suggest a fado location in Porto in Portugal? We are about to go. Would we need to have to guide in progress?
Daniel Kellman, London.
A. Porto has lots of fantastic venues for fado, the melancholic, however catchy, Portuguese music. One particular of the very best is Casa da Marinquinhas (casadamariquinhas.pt), which serves supper to some of the city’s prime performers £32 pp. Certainly, guide ahead.
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